Privacy Policy

Last updated: October 8, 2026

This Privacy Policy explains how Roohki ("we", "our", "us") collects, uses, discloses, and safeguards information about members of the families that use our app and services. Roohki is a private, family-only platform for recording, sharing, and preserving family stories. By using Roohki, you agree to the practices described in this policy.

1. Information We Collect

Account information: name, email address, phone number, and password (stored securely) for parents, and basic profile details for children and grandparents.
Family relationship data: information about how family members are related, such as which grandparents are linked to which family.
Stories and audio recordings: voice recordings and associated metadata (title, language, audience settings) that family members choose to create and share.
Usage and device data: basic analytics used to improve the app, such as app version, device type, and how features are used.
Website email list: when an adult opts in, we store their email address, selected interest and consent time. Joining this list is optional and does not create an app account. Contact buzz@skyhi.co.nz to change your preference or leave the list.
Website analytics and media: the website uses Google Tag Manager and records app-store link clicks without including form email addresses in those events. Fonts, photographs and app screenshots may load from third-party providers, which receive normal connection information such as an IP address.
Payment data: if you purchase a subscription, payment is processed securely by our payment provider (Stripe). We do not store your full card details.

2. How We Use Your Information

We use the information we collect to:

Create and manage your family account.
Let family members record, share, and listen to stories within their own private family.
Enforce your chosen privacy and audience settings for each story.
Process subscriptions and manage your plan.
Provide customer support and respond to requests.
Send website email updates about the interests an adult has explicitly selected.
Improve, maintain, and secure the app.

3. How We Share Your Information

Roohki is built around privacy. We do not sell your personal information or your family's stories. We share information only in limited circumstances:

Within your family: Stories are shared only with family members you select through your audience settings.
Service providers: We use third parties for cloud hosting, payments and automated transcription, translation, narration and story illustrations. Relevant recordings or story text may be processed by these providers to deliver those features.
Legal compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights and safety of our users and others.

4. Data Retention

We retain your information for as long as your account is active and as needed to provide our services. Story recordings you request to delete are removed from our active systems. You may contact us to delete your account and associated data at any time.

5. Children's Privacy

Roohki is designed for families. Children's profiles are created and managed by a parent or guardian. We do not knowingly collect personal information from children without parental consent. A parent or guardian can review, update, or delete their child's information at any time.

6. Security

We take reasonable technical and organizational measures to protect your information, including encryption in transit and at rest, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing.
Export your data.

You can manage much of your data directly in the app. To exercise any of these rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date above and, where appropriate, by notifying you in the app. Your continued use of Roohki after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Roohki Support
Email: support@roohki.app
Website: https://www.roohki.app